The Ground Handling Agent role is responsible for undertaking the passenger, security and ramp handling functions at the base, in support of the NHV flying program. The primary focus of the role will be to processing of passengers and baggage through the terminal, as well as loading/unloading of the aircraft. Ground Handling Agents are the main interface with NHV’s passengers, and as such, the role is customer service orientated.

Part-time: 20 hours per week

The Ground Handling Agent primary accountabilities & responsibilities are:

• Check In and manifesting of passenger, baggage, and freight.

• Security screening of baggage and freight

• Security screening of passengers

• Loading/un-loading of aircraft

• Guide and assist passengers to and from the safety briefing room to the aircraft

• Undertake aircraft fueling, turnaround, and cleaning as required

• Assist passengers, and solve problems during the departure and arrivals process

• Ensure a safe environment for the passengers in the terminal

• Work closely in cooperation with the other in-house teams (Operations, Engineering and Flight Crew) to deliver the day to day operation

• General housekeeping and upkeep of base facilities and terminal, to ensure they are kept to a high standard at all times

• Any other tasks as operationally required to support the base and flying program

• Responsible for complying with Information Security Management System (ISMS) policies, procedures, and controls and supporting information security objectives

Skills and Experience

• At least 1 year of aviation and/or relevant operational experience (desirable)

• Hold DNXCT certification in order to operate X-Ray equipment (desirable however full training will be provided)

• Hold additional qualifications as deemed necessary to support the base e.g. First Aid, Fire Warden, Forklift, Airside Driving etc. (desirable however full training will be provided)

• Languages: professional level of English (understanding – speaking – writing)

Labour Conditions

• Working shift rotations.

• 20 hours per week.

• Due to unforeseen external factors e.g. weather delays, technical aircraft etc. you must flexible and prepared to change or extend the hours of working to suit the operation of the day

• The role does involve frequent manual handling of baggage and freight

• Must be willing to work outside, in all weather conditions, due to the nature of the role and operation

NHV Group is an international helicopter service provider, specialised in business-to-business helicopter services both offshore & onshore.

We aim to create a leading position in the helicopter world with a primary focus on Europe and Africa, without compromising our safety. We strive to provide an increasing level of flexibility to our customers. Our services and experience present a refreshing and safe alternative in the industry. NHV cares about it’s people and invests in them to shape the best professionals in the industry.

At NHV, we are dedicated to delivering excellence in the helicopter world. With a commitment to safety, innovation, and customer centricity, we provide reliable services that support a wide range of missions.

📍 Headquarters: Ostend, Belgium
🚁 Fleet: Approximately 35 helicopters, including: H175, H160, AW139, AW169 and more
🌍 Operations: United Kingdom, Belgium, France, Germany, Denmark, Netherlands, Ivory Coast
👥 Employees: 400+

📅 Founded: 1997

Our expertise spans across Oil and Gas, Offshore Wind, Maritime Services, MRO Services, ATO Pilot Training, and P147 Technician Training. We take pride in working with a skilled and passionate team who ensure everything meets the highest industry standards.

Our Values

·         Safety – We promote a Just Culture of trust, respect and accountability in safety, free from fear of retaliation.

·         Integrity – We take pride in our work, act responsibly, and deliver high-quality results on time to support NHV and its partners.

·         Ownership – We uphold the highest ethical standards, follow all regulations, and foster fairness and trust while continuously improving together.

·         Partnership – We value strong partnerships and treat our people as equals, working with fairness, respect, and a drive for top performance.

What We Offer

Joining NHV means becoming part of an innovative international aviation company that values motivation, enthusiasm, and development. We prioritize our employees, supporting their well-being and growth with comprehensive, role-specific training. Our commitment to fostering a positive work environment includes organizing corporate events and encouraging innovative and critical thinking.

In addition to a casual dress code and flexible working days, we offer a range of competitive employee benefits designed to enhance your career and well-being.

·         Matched pension plan

·         Private medical insurance

·         Employee assistance program

·         Life insurance

·         Cycle to work scheme

NHV is committed to providing equality and fairness and ensuring that no individual is subjected to discrimination on the grounds of any of the following characteristics: age, disability, gender, pregnancy, family status, gender reassignment, sexual orientation, race, ethnic origin, religion or belief.